Running an online business can be a difficult yet rewarding experience. While there are similarities between running a brick-and-mortar business and an online one, the online world is subtly different. If you’re just beginning in the online business world or find yourself struggling with your business, below you can find 5 keys for helping your online business become and stay successful.

Reliable IT Support

First of all, when operating an online business, you must have reliable IT support. After all, if your website goes down, is filled with glitches, or your app crashes, then you lose customers. When something goes wrong, you want to be able to quickly fix the problem. Hiring an IT firm to cover all your bases when it comes to your tech is well-worth the investment. An IT support team can manage your website and your cloud computing. They can also protect your business and website with network security. Overall, reliable IT support can give you peace of mind and can be that much-needed problem solver.


The truth is that reviews can make or break your online business, and reviews often take the place of word of mouth. There are a few things to know about Google Reviews, but the short of it is that reviews are key for online businesses. When a potential client or customer researches your business, often the first thing they will do is read all the reviews about you posted online. If there are several negative reviews, they will often let those opinions sway them and they will go elsewhere. There are easy ways to encourage your current customers to leave reviews, including offering incentives such as a coupon code, making it super easy to leave a review by offering a link they can click on, and always sending a gentle follow up to remind them to leave their review.

Social Media

Next, we live in a world that is ruled by social media. For your online business that means that you need a robust, active social media. Often, if potential customers see that you haven’t updated Facebook or Twitter in months or years, they might believe that your business is dead or a scam. But you also need to be true to yourself and your brand with your social media presence. Interacting with customers through social media can help you build brand loyalty. People love knowing that there are real people behind a business, and social media allows you to create that personal relationship. The key to social media is to not stretch yourself to thin. Creating an active blog on your website or being present on Twitter can sometimes be enough. Just make sure that you are creating real content that appeals to your current and potential customers.

Mobile and App Accessibility

Next, being accessible is key to your online business’s success. A great, easy to navigate website is one of the first things you should build for your business. A clunky, difficult website can often frustrate clients and customers. You want your website to reflect your brand and your services in a unique way. But your website should also be optimized for the mobile world. Most people access content on their phones or tablets, which means that your website needs to look and function right on those platforms. Investing in creating an app can also broaden your customer base and make it easier for them to find you and use your services.


Last, persistence is key in the online business world. It’s important to remember that the Internet is a large, sprawling space, and it often takes time to solidify your presence on the web. Success might not come the second after you launch your online business. But if you’re persistent and continually push yourself, then success will come.

By using these 5 keys to success, your online business will be thriving in no time at all.